We want our guests to feel at home and we run a relaxed and trusting environment. So here are a few little pointers just to make your stay a safe and happy one:
How Do We Book?
All bookings are made online and payment is now requested in full. Any outstanding payments will be for extra nights booked whilst here, or for barbecue hire, shop, wood and kindling and these payments can be made by cash or cheque on departure.
This is non-refundable and non-transferable but will be up to the owner’s discretion should a cancellation be required.
What If We Need Or Advice With A Booking?
You may telephone Tina on 01728 747281 or by email info@brickkilnfarmsuffolk.co.uk
Messages and emails will be answered as soon as possible.
Do You Have A Check In and Out Time?
Unless by prior arrangement – check in is after 2pm and no later than 8.00pm please. Check out by midday. We operate a self-checking system. On arrival, please park the car and go to The Pavilion where you will find a plan of the campsite and your pitch. You will also find invoice details on a clipboard.
Do You Allow Group Bookings?
Small group bookings are allowed but please speak to Tina for any group booking requiring more than 4 pitches.
Do You Allow Caravans?
Caravans are welcome but do not have any electrical hook-up.
Are Children Welcome?
Children and families are very welcome. We also have a quiet area for people and couples who do not have children.
Do You Have Loos and Showers?
Yes. Our loos and showers are situated in a converted stable block where there is also a ‘family’ shower room.
Do You Have Washing Up Facilities?
Yes. This is also in the converted stable block area with two sinks. We also supply washing up liquid and tea towels in case you forget yours! You are welcome to use the plates, mugs, crockery and cutlery that we keep in the kitchen area.
Do You Have A Fridge/Freezer?
Yes. We have a small fridge and freezer. All food must be clearly named and dated and removed at the end of your stay. Labels and pens are provided.
Is There An Under Cover Area?
Yes. In another part of the stable block is an area with a table and chairs and a sofa. Games, books and information on the local area is also provided.
Do You Allow Campfires?
Yes. For Health and Safety reasons, all Wood and kindling has to be purchased from us. You are welcome to help yourself to wood and to settle up for this on your departure. Fires must be managed by the camper and extinguished at the end of the evening.
Do You Allow Dogs?
Yes. Dogs are allowed but must be kept on a lead at all times and all dog mess cleared up.
Do You Have Electrical Sockets?
Yes. We do but this is only for recharging phones and laptops. A charge will be applied for any portable fridge or other larger electrical item found plugged in.
Do You Have Wifi?
In certain parts of the site, you should get wi-fi. Please see Tina for code.
Do You Allow Music?
No. We only allow acoustic music and this until 10pm.
Do You Have Curfew Times?
We respectfully request that parents/carers take responsibility in ensuring that their children/teenagers return to camp and quieten down by 9.15pm. By the same token, we also ask that parents/carers ensure that their young child/children remain in their camp until 7.45am. The play area is open from 8am and closes at 9pm.
Do You Have A Play Area?
Yes. We do have a play area but the owner does not accept any liability for children playing on the equipment. The play area opens at 8am and closes at 9pm.
Any child/children found to be abusing this area will be asked to leave. We also have a table tennis room that is available to book.
Any child/children found to be abusing this area will be asked to leave. We also have a table tennis room that is available to book.
Do You Have Pets?
There are three cats on site.
Do You Hire Barbecues?
Yes. We operate a barbecue hire. Please help yourself to a barbecue which will come with tools and coals. There is a hire charge of £15.00. Extra coals are charged at £2.50/bag.
Can We Leave Rubbish?
You may leave black bags of rubbish and we have a recycling bin for glass and paper – but there will be a substantial charge for anyone caught on our security camera leaving other rubbish, ie, tents, chairs, gazebos, barbecues.